Customer Service

Shipping & Delivery

Ameritel is currently using UPS for all its national shipping needs. UPS shipping tools and technologies are designed with you in mind. They create efficiencies, centralize control, cut costs, and increase productivity. They let you ship faster, with more flexibility and better insight. And, most importantly, they give you more time to send on your core business.

Delivery services are available in the NY/NJ Area. Please check to see if your zip code qualifies for hand Delivery.

U.S. Shipping Services
Delivery CommitmentService
Same Day Delivery time provided when order is placed UPS Express Critical
Next Business Day Delivery as early as 8:00 a.m. UPS Next Day Air Early A.M.
Next Business Day Delivery typically by 10:30 a.m. UPS Next Day Air
Next Business Day Delivery typically by 3:00 p.m. UPS Next Day Air Saver
2 Business Days Delivery typically by 10:30 a.m. UPS 2nd Day Air A.M.
2 Business Days Delivery typically by end of day UPS 2nd Day Air
3 Business Days Delivery by end of day UPS 3 Day Select
1-5 Business Days Delivery based on distance to destination
View U.S. Ground Maps
UPS Ground
Contractual Services for Multiple-Package Shipments
1-5 Business Days Delivery based on distance to destination
View U.S. Ground Maps
UPS Ground with Freight Pricing
1-5 Business Days Delivery based on the UPS shipping service you choose UPS Hundredweight Service

UPS offers value-added services such as pickup and delivery options, delivery notification, and special handling to meet your shipping needs.

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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

to expedite future orders, and to automate the billing process.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site

interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


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Return Policy

Our goal is to ensure your complete satisfaction

If you receive a defective device you may return it to Ameritel within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within five business days of receipt of merchandise.

Refunds & Credits

No refunds are issued. All customers must fill out and RMA form in order to exchange products. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.


If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed. Once the item has been received and verified, a credit of the purchase price will be issued and applied towards your next order. Please note that in some cases you may be responsible for the shipping cost to return the device to us.


  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • Ameritel is not responsible for personal data or items left in returned merchandise.
  • Ameritel is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our responsibility is limited to the price paid for the merchandise only.
  • We are proud to stand behind the quality of our products. If the device you purchased is found to be defective or cannot be activated with the specified carrier, we will be happy to provide a full account credit upon the item's return within 30 days of your receiving delivery.
  • Our return policy will not be honored if you attempt to unlock, root, or change the operating system of the device, and it does not cover damages caused by buyer neglect or abuse. We are not responsible for compatibility issues -- the buyer needs to verify that the device is compatible with their individual wireless plan and service provider before ordering.
  • The buyer is responsible for any loss or damage of return shipments.
  • Ameritel reserves the right to change its policies at any time for any reason.

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To place a product in your shopping cart, select size and quantity, then click the Add to Cart button on the right side of the product page. You can also view your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not removed from Ameritel’s active inventory until you proceed to checkout. If an item is in your cart and inventory is low, it may become unavailable between the time you add it to the cart and checkout. If you have more than one item in your cart, the rest of the order will be processed and the out of stock item will not ship (you will receive an email notice informing you of the order status). You will not be charged for items that don't ship. An email address is required to place an order. If you do not have an email address, you can place your order by calling us.


When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, click "REMOVE ITEM." Once you have all the items you wish to purchase, click the "CHECKOUT" button. After placing your order, you will receive an order confirmation page with your order number.

Updating Account Information 

If you would like to update your information or make any changes to an existing order, please give us a call at 718-826-1111. We are available to assist you Monday through Friday from 9:30 AM to 6:30PM EST.

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Payment, Pricing & Promotions


We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Promotions & New Products

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

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